Explore our process for gathering actionable customer insights through net promoter score surveys. Our proven approach ensures reliable and insightful feedback to drive strategic decisions and enhance customer satisfaction.
Begin by contacting our net promoter score company to discuss your project needs. We’ll create a customized proposal to showcase our process, timeline, and costs. Once you approve the proposal, your dedicated project team hosts a kickoff meeting to discuss the project workplan detailing tasks, deliverables, and responsible parties.
Survey design for calculating your NPS usually includes two to three questions: one about the likelihood of working with your company again and another on reasons for that rating. We can customize the survey to cover additional topics if needed. After testing, we send the survey to your customer email list and follow up with reminders. You’ll receive a live portal link to view real-time results and quickly analyze feedback to enhance customer loyalty.
Finally, Drive Research handles the cleaning and analysis of survey responses. We provide a range of reporting options to fit your budget and requirements, from a basic Excel export of the results to a topline report summarizing key insights, or a detailed report with our expert recommendations for actionable next steps.
An NPS survey with Drive Research includes:
-Dedicated project management team
-Custom project building based on goals
-Best practice survey designs, question types, and language
-Survey set up and programming
-Data quality and data cleaning
-Managed email survey campaigns, invitations, and reminders
-Client portal with access to real-time survey responses
-Recommendations for how to use the data for business strategy
No two companies are the same. Each has its own unique goals and objectives for market research. Even net promoter score surveys should be custom written with the proper scale and terminology.
In addition to our custom-designed surveys, we support both simple and complex question types. From multiple choice to conjoint analysis, Drive Research writes surveys to ensure data accuracy, engaged respondents, and satisfied clients.
Ensuring high data quality is critical for net promoter score surveys. After all, these insights will drive decision-making for your business, marketing, and sales strategy.
Our net promoter score studies ensure results are accurate and trustworthy by completing data quality checks. We include flagging duplicate IP addresses, reviewing all open-ends, controlling for question speeders, eliminating response straighteners, and more.
Drive Research is a big believer in centering your business around customers by using feedback to guide strategy and decision-making. Nothing is more genuine, actionable, or beneficial. When it comes to working with NPS companies, we know you have plenty of options. Here’s how Drive Research is different.
Our extensive experience in the market research industry ensures that your NPS surveys are meticulously designed to capture genuine customer sentiment and identify key drivers of loyalty. With our proven track record, you can trust that the findings will be accurate and meaningful, empowering you to make informed decisions that effectively enhance customer loyalty and drive business growth.
After fielding the survey data, you’ll receive more than an export of data and numbers. Drive Research offers clients various reporting packages from topline summaries to comprehensive presentations. Many of our reports include a question-by-question analysis, key takeaways, executive summary sections, data visualizations, and industry benchmarking data. You will walk away with actionable recommendations from the data we collect to accelerate business strategy.
To accelerate NPS insights, we prioritize communication. Our team is dedicated to is providing timely updates, swift resolution of issues, and a smooth workflow throughout the research process. We find that clear and open communication fosters a collaborative environment, allowing for quick adjustments and refinements based on your feedback.
"*" indicates required fields
