Phone surveys are a form of qualitative or quantitative research that focuses on gathering deeper feedback than a general online, mobile, or email survey. With decades of combined experience in B2B and B2C market research, Drive Research redefines the phone survey experience, offering a comprehensive suite of services designed to propel your understanding and decision-making to new heights.
Start by requesting a quote from our phone survey company. We’ll quickly provide an estimate of the project’s cost and workplan based on your objectives and goals. Once we receive sign off, your dedicated project team hosts a kickoff meeting to discuss project details, timelines, and responsibilities.
Both the screener and phone survey questions are created based on your objectives. Once approved, our team begins sourcing, recruiting, and scheduling phone survey participants. Our trained interviewers will begin fieldwork in the next few weeks.
After fieldwork is complete, we’ll spend time carefully analyzing the phone survey data. This includes coding of open-ends, tabulation of data, charts, and graphs. The ultimate goal here is to take the raw data and turn it into digestible content for the final report. Lastly, we host a debrief meeting to review the report and offer recommendations for how you can effectively use the data.
The process for our phone surveys begins with a detailed market research proposal that outlines your objectives, the timeline, and our fees.
From there we assign a dedicated project team tailored to your industry and objectives, ensuring a deep understanding of your needs.
This also includes a dedicated point of contact, ensuring clear and concise communication throughout the entire process.
Our rigorous qualitative recruiting process ensures your survey reaches the right ears.
This includes pre-screening participants online, re-screening them by phone to quality check responses, sending a confirmation email and calendar invitation, making reminder phone calls the night before the study, and sending reminder texts on the day of the phone survey.
Our skilled interviewers are not just question-askers; they’re conversation architects.
While we design custom interview guides to ensure all key questions are answered, we go beyond scripted queries, engaging participants to uncover nuanced insights that drive real change.
Drive Research also has access to CATI software to streamline your project.
Data without context is just noise. Drive Research offers clients various reporting packages from topline summaries to comprehensive presentations.
Many of our reports include a question-by-question analysis, key takeaways, data visualizations, and industry benchmarking data.
You will walk away with actionable recommendations from the data we collect to accelerate business strategy.
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