In today’s digital world, online reviews can make or break your business. At Drive Research, we understand that gathering meaningful customer feedback and managing your online reputation is more than just a marketing tactic—it’s a strategic necessity. That’s why our ORM services are designed to provide a sophisticated approach to feedback collection, setting us apart from traditional digital marketing agencies.
Unlike many ORM providers, Drive Research offers a comprehensive package that delivers not only increased positive reviews but also critical insights into customer satisfaction. Our use of customer surveys not only encourages more online reviews but also provides a complete picture of both positive feedback and areas for improvement, offering context that can drive strategic decisions.
We start by crafting a proposal tailored to your preferred contract duration (6, 12, or 36 months).
We utilize our full-service customer surveys to first gauge overall satisfaction through a series of tailored questions.
Based on the survey results, only satisfied customers are seamlessly directed to leave positive reviews on popular platforms like Google, Yelp, and others.
If a customer shares negative feedback, we ensure this information is only used internally to address concerns without asking for a public review.
Our team provides a detailed monthly tracker that outlines progress across your consumer review sites as well as feedback gathered from the customer surveys.
At Drive Research, we know that effective feedback goes beyond ratings. Our expertise lies in collecting detailed insights that reveal both positive and negative aspects of your customer interactions.
Our ORM process includes customer surveys with detailed question design, programming, and fieldwork, ensuring that we capture valuable feedback on all aspects of your customer experience.
This comprehensive approach not only encourages satisfied customers to leave glowing reviews but also provides you with actionable insights to enhance overall customer satisfaction.
By understanding the complete customer journey, we help you identify areas for improvement and implement strategies to boost your brand’s reputation.
With decades of combined experience, our team excels in executing customer surveys and delivering actionable recommendations. We have a proven track record of helping organizations improve customer satisfaction, retention, and acquisition through our in-depth analysis and tailored strategies.
Our extensive experience means we are adept at identifying key trends and addressing critical issues, ensuring that your feedback is used effectively to drive positive change within your organization.
We believe that effective reputation management involves more than just presenting charts and graphs. That’s why we provide a layer of consultation with every project, offering expert guidance on how to interpret and utilize customer feedback.
Our goal is to empower you with the knowledge and confidence needed to make informed business decisions. By translating data into actionable insights, we help you develop strategies that not only enhance your online reputation but also drive long-term success for your organization.
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