Market Research Glossary
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3 Reasons Market Research is Important for Business
Posted at: 11/15/2018 8:04 PM
According to the U.S. Small Business Administration there are over 32.5 million businesses in the United States and that number is only representing businesses that have less than 100 employees. The number 30 million does not even reflect larger corporations such as Walmart, Apple, Exxon, CVS, AT&T, General Mills, or General Motors. What does that number really mean for a business? It means any business that offers a product or service has competition. Any business is not the one and only optio
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B2C and B2B Market Research | The Difference and Benefits
Posted at: 9/24/2018 7:17 PM
First, let’s define the acronyms B2B and B2C. B2B and B2C are both marketing terms that refer to the relationship between two groups within a marketing campaign. B2B refers to the marketing relationship business-to-business, and B2C refers to marketing relationship business-to-customer. Although in both instances a product or service is being promoted with the objective of resulting in a purchase, research shows the decision-making process between these two marketing relationships is quite diffe
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What is Collectively Exhaustive in Market Research? | 101 Glossary
Posted at: 6/18/2018 2:32 PM
Survey writing is a science. In order to eliminate bias and obtain accurate results for your market research study, you want to ensure the questions are worded properly. Poorly written surveys can create a disaster when it comes to interpreting the data and taking action with the results. One of the most commonly used terms in survey writing is what is called collectively exhaustive. In this post I will go into greater detail on its meaning and some examples. Drive Research uses the term col
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What is the Best Market Research Methodology?
Posted at: 2/14/2018 7:17 PM
The best methodology in market research is in the eye of the beholder. Each unique method has pros and cons. What is a benefit to one methodology might cause a drawback to another. Choosing the best market research methodology is a bit of a science. Understanding project objectives, outcomes, and needs help drive direction on which path to choose. Choose the right path. Use a market research firm to help you decide on which methodology best addresses your project objectives. Here are 3 unique
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What Makes a Great Research Interviewer?
Posted at: 2/9/2018 6:32 PM
So you are curious about in-depth interviews (IDIs) and wondering what makes a great research interviewer? Drive Research to the rescue! IDIs are a type of qualitative market research used to explore new topics or ideas. For example, a company may decide to conduct IDIs if they were in the planning stages for developing a new product. We like to think of qualitative research as a tool to explore, while quantitative research is used to measure. An awesome research interviewer has a greater tale
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What is CPI in Market Research? | Glossary
Posted at: 10/6/2017 5:53 PM
When you work with an online panel vendor you will undoubtedly be quoted a CPI. When you saw this acronym first come by your inbox you probably had no idea what it meant. Sound about right? You may have seen CPC (cost per complete), LOI (length of interview), or one of these 20 market research acronyms you need to know but CPI? In this market research glossary post you'll learn about CPI, what it means, how it impacts your market research survey, and how the cost changes. CPI is one of the mos
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20 Market Research Terms You Need to Know | CX Company Upstate NY
Posted at: 9/9/2017 1:57 PM
So many terms. If you work in market research long enough you'll come across hundreds of terms and industry acronyms. We won't cover all of them in this blog post today, but we'll cover 20 of the major or more common ones. As a customer experience (CX) company in Upstate, NY we use these terms on a daily basis with our clients. We'll help you decipher the market research code on several terms. 1. VoC VoC stands for Voice of Customer (VoC). VoC is a type of market research that focuses on
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What is an Accompanied Shopping Trip (AST)? | Market Research 101
Posted at: 7/27/2017 6:03 PM
Think market research and data is boring? Clearly you haven't heard about Accompanied Shopping Trips (ASTs) and shop-alongs. Not all methodologies involve sitting behind a laptop drafting an online survey or standing in front of a group of 10 people while your clients watch behind a one-way mirror. Several other beneficial in the moment methodologies exist to collect feedback in a consumer's natural environment. In the case of AST, that natural environment just happens to be in a retail setting
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What is Order Bias? | Market Research Consultant
Posted at: 6/1/2017 8:48 PM
When it comes to bias in market research, it's hard to keep track of the number of variables and influencers which could impact your results positively or negatively. Bias wears many faces. It's everywhere. Bias finds it way into every step of the market research process. As a market research consultant you need to identify and neutralize bias as much as possible. Identifying bias is something that you learn and getting better with over time. As your years in market research go by, identifying
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What is Paradata in Market Research?
Posted at: 5/30/2017 8:44 PM
In a market research survey, not all data is derived from the respondent. Several other data points can prove extremely useful and valuable come analysis time beyond the primary feedback received directly from survey respondents. This additional data can be reviewed and analyzed much like customer feedback. When combined with customer feedback it adds significant value to your market research analysis and reporting. What is paradata in market research? What is Paradata? Paradata is data c
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What is Laddering? | Market Research Company Albany, NY
Posted at: 5/27/2017 8:30 PM
When customers are asked why they use a product, service, or company they almost always immediately jump to a feature. "I bought these sneakers because they are colorful." "I bought this office chair because it matched our decor and it was inexpensive." "I bought that cereal because I like the taste." However, the idea behind and core benefit of qualitative market research is the ability to ask why and dig deeper with individuals. The classic features versus benefits argument is something that
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What is Validation in Market Research? | Voice of Customer (VoC) Rochester
Posted at: 5/24/2017 2:07 PM
As the days of one-way passive market research communication through online surveys and mobile surveys have become the norm, data quality has come under the microscope. Since Voice of Customer (VoC) firms in Rochester like Drive Research are at the mercy of what is typed by a respondent, additional time must be taken to ensure data quality on the back-end. This one-way communication where a respondent fills out an online survey without any human-to-human interaction leaves the window open for sp